Shipping Canada + US
All orders are shipped via Canada Post. Rates are determined by order weight and shipment destination, and can be calculated during checkout.
Free local pickup (address to be provided after purchase, located in Bedford)
$5 1-3 day local delivery (Halifax/Bedford/Dartmouth).
$15+ weight based shipping in Canada. Shipping is determined by order weight up to $25.
$25+ weight based shipping to the United States. Shipping is determined by order weight up to $30.
Free shipping over $150.
Please note shipping currently happens 1 day/week (on the weekend). If you need a
Return & Exchange Policy
Not 100% satisfied? Email: hello@emmalynessentials.com and provide the following:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
For all regular priced items: the total dollar amount of returned items (excluding shipping and return costs) can be in form of a refund.
For all final sale items and handmade items: no return.
For all handmade items including masks and bralettes: no return. Due to the intimate nature of the bralettes and the fact that each piece is made to order, no returns or refunds will be accepted. Therefore it is important to make sure you are completely happy with your choice and size of intimates upon purchase.
Requesting a Return
All refunds are at emma lyn essentials discretion.
If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.
We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
Please make sure items are:
- Full priced items
- New and unworn
- Have the Original Swing Tags attached
- No makeup or deodorant marks
- Do not smell of perfume, strong scents or deodorant
- Are sent back within 7 days of receiving
How to return items:
Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you received the item/s in originally. If possible, include the original box for the returned item.
emma lyn essentials takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance.
Send an email to hello@emmalynessentials.com for the shipping address.
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange/credit note.